Find Out More

  • Accreditations
  • Join our Team
  • Terms of Business
  • Pricing Information
  • Client Feedback
    • Leave a Review
  • Complaints
  • Regulatory Information
  • Skip to primary navigation
  • Skip to main content
  • Skip to footer
  • Skip to footer navigation
  • Skip to secondary navigation

Harold Stock & Co. Solicitors

Rooted in the community

  • Mossley:
    01457 835597
  • Failsworth:
    0161 682 2400
  • Stockport:
    0161 456 5012
  • Get In Touch
  • Home
  • About
    • Our Team
    • CSR
  • Legal Services
    • Personal Injury
    • Medical Negligence
    • Serious Injury
    • Commercial and Company
    • Property
    • Wills, Probate And The Elderly
  • Pricing
  • Blog
  • Contact
  • More

Complaints Procedure

We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help to improve our standards.

If you wish to make a complaint, please provide us with as much detail in relation to the nature of your complaint. It will assist us greatly in our investigations of your complaint is set out in writing.

What Will Happen Next?

  • We will acknowledge your complaint within 2 working days of receipt of the same.
  • Your complaint will be passed to our Client Care Manager, Alexandra Newman, who will conduct a full investigation. As part of this investigation, Alexandra will review your file of papers and speak to the member of staff who acted for you, if appropriate.
  • We aim to respond in full within 28 days of our acknowledgement of your complaint. However, should matters prove more complex or should we require further information from you, we may be required to extend the period of time within which we will respond. In this event, we will provide you with an updated response time.
  • We will write to you with a detailed response to your complaint. This will include our suggestions for resolution of the matter.
  • At this stage if you are still not satisfied you can contact us again. We will then arrange for a Director of the firm to review Alexandra’s decision and respond to you within 14 days.
  • At the end of this process, if you do not agree with the outcome, you can then complain to the Legal Ombudsman. Complaints to the Legal Ombudsman must usually be made within 6 months of our final response to your complaint.
  • The Legal Ombudsman can investigate complaints for up to 6 years from the date the problem occurred or within 3 years from when you find out about the problem. The address is PO Box 6806, Wolverhampton, WV1 9WJ. Telephone: 0300 555 0333 or email enquiries@legalombudsman.org.uk
  • If we have to change any of the timescales above, we will let you know and explain why.

Footer

  • Accreditations
  • Join our Team
  • Terms of Business
  • Pricing Information
  • Client Feedback
    • Leave a Review
  • Complaints
  • Regulatory Information
  • Acceptable Use
  • Complaints
  • Email Disclaimer
  • Privacy Policy/Cookies
  • Regulatory Information
  • Terms of Website Use
harold stock solicitors

Mossley (Head Office)

55-57 Stamford Street
Mossley
Tameside OL5 0LN

Tel: 01457 835597
Fax: 0330 024 9210

harold stock solicitors

Failsworth

Ivy Business Centre
Crown Street
Failsworth M35 9PB

Tel: 0161 682 2400
Fax: 0330 024 9210

harold stock solicitors

Stockport

Pepper House
1 Pepper Road
Stockport SK7 5DP

Tel: 0161 456 5012
Fax: 0330 024 9210

Email: info@haroldstock.com

Harold Stock & Co Solicitors is a trading name of Harold Stock & Co Limited, a Limited Company registered in England and Wales. Company No: 07201476. Registered Office: 55-57 Stamford Street, Mossley, Tameside, OL5 0LN. Authorised and regulated by the Solicitors Regulation Authority (535629). VAT No: 991 015 916 A full list of Directors is available at the Company’s Registered Office.

  • Acceptable Use
  • Complaints
  • Email Disclaimer
  • Privacy Policy/Cookies
  • Regulatory Information
  • Terms of Website Use

Company Registered in England and Wales. No. 07201476
Copyright © 2023
Log in
Instilled Ltd

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT