After a fall down some badly constructed stairs in a department store in Manchester, Audrey needed complicated shoulder surgery at a time when she should have been fit enough to help her husband cope with his deteriorating health.
The department store initially tried to pass the buck back to Audrey (suggesting that the fall wouldn’t have happened if she’d been more careful!) The first firm of solicitors representing her didn’t seem to progress her case effectively (and eventually she was advised that they had closed down). Very sadly, around this time, Audrey’s husband passed away.
Audrey wasn’t sure it was worth proceeding with her claim but with an office very close to Audrey’s home, we were able to meet with her whenever she needed to go through the paperwork and to discuss the ridiculous suggestions made by the other side. At the same time, we talked through what would help our client to look after her house and garden taking in to account the physical restrictions her shoulder injury brought with it – for example, getting quotes for the cost of a gardener (and artificial grass) as well as for window and a house cleaners.
Audrey had the patience to stick with the advice we gave in turning down several offers that weren’t enough to compensate her for the pain and suffering she had put up with so far, or for the cost of employing people to support her active life going forwards
Debra Woolfson , a director and solicitor with over 30 years experience in personal injury and clinical negligence handled Audrey’s claim and says:
“Audrey’s stoicism, enthusiasm for life and her good humour, at what must have been a really difficult time for her made it a pleasure to help her to get a settlement that reflected the seriousness of the injury and should give her the support she needs to overcome any physical limitations that resulted from her fall”
Debra recently received this letter from Audrey
If you would like a second opinion from our personal injury experts, please do not hesitate to contact Debra Woolfson or Kirsty Dunn on 0161 456 5012 or fill in the contact form on this page.