If you’ve recently returned from holiday and suffered a flight delay of 3 hours or more, then you may be entitled to claim compensation from the airline under EU regulations. However, there are restrictions and exclusions.
What the law says about flight delay compensation
The right to compensation for delayed or cancelled flights was established to protect the rights of passengers and falls under European regulation EU 261/2004. The initial regulation applied to passengers who were either denied boarding or had their flights cancelled. In October 2012, however, a clarification to EU 261 allowed for passengers to also claim compensation for delays of three hours or longer.
Who can claim compensation, and who can’t?
You will have a valid flight delay compensation claim if you can answer affirmatively to each of the following:
- Did your flight depart within the last 6 years?
- Did your flight take off or land in the EU, or was the flight with an EU airline?
- Were you delayed for more than 3 hours?
- Was the delay the airline’s fault and not due to ‘extraordinary circumstances’
[The term ‘extraordinary circumstances’ is a grey legal area; and some airlines have tried to take advantage of the ambiguity of the terminology. However, the law is clear.]
What events are classed as ‘extraordinary circumstances?
- Acts of terrorism or sabotage
- Industrial action (strikes unrelated to airline such as baggage handlers, or air traffic control)
- Political or civil unrest
- Security risks
- Extreme weather conditions
- Hidden manufacturing defects
It should be noted that technical defects do not come under ‘extraordinary circumstances’ despite what many airlines have tried to claim. Guidelines published on the European Commission website may back up the airlines’ claims but these are not legally binding.
What are not extraordinary circumstances?
- Airline staff late for duty or flights understaffed.
- Bad weather that affected a previous flight meaning the next aircraft was delayed.
- Denied boarding due to the flight being overbooked.
- Technical problems with the aircraft (except hidden manufacturing defects or problems caused by sabotage).
- Any other situation outside of the ‘extraordinary circumstances’ listed above.
How much compensation can you claim?
The amount of compensation you can claim is set out in the Regulation and the figures relate to the distance of travel and the length of the delay, rather than the cost of the ticket. This ensures that passengers are compensated for inconvenience and not reimbursed for costs paid.
Flight Delay Compensation Amounts
Flight Distance – Length of Delay – Compensation Amount
Up to 1,500km – 3 hours or more – £180
1,500 km – 3,500 km – 3 hours or more – £280
Over 3,500km – Between 2 EU member states/ 3 hours or more – £280
Over 3,500 km – 3 to 4 hours – £210
Over 3,500 km – More than 4 hours – £420
Further obligations from the airlines for passengers delayed for less than 3 hours
If passengers have been delayed by more than 2 hours then an airline has certain obligations under EU 261 while you’re at the airport. They must give each passenger the following:
- Free meals and refreshments
- Two phone calls or emails
- Free hotel accommodation and transport to the hotel if the delay is overnight
If the airline refuses any of the above then you should purchase what you need and keep all your receipts as you will be able to claim it back later. All expenses should be reasonable so you are unlikely to be reimbursed for alcoholic beverages for example.
How far back can you claim compensation?
You can claim for any flight up to 6 years ago. Some airlines will say it’s only 2 years but this is not correct.
If your holiday flights have been delayed and you would like further information on whether or not you may qualify for compensation, then contact Harold Stock & Co solicitors on 01457 835597 or email info@haroldstock.com
